Customer Relationship Management
“Being on par in terms of price and quality only gets you into the game. Service wins the game.” – Tony Alessandra
Leveraging Financial Technology
In large organisations, managing customer relationships doesn’t stop at asking your employees to be courteous with the customers. Of course being polite is necessary but not sufficient if you have to win the game as Tony Alessandra says. The art of managing customer relationship will be effective if you understand the science behind it. Digital Dimensions has worked with several banking clients in successful implementation of CRM through following logical steps.