Business Process ReEngineering & Automation

How true are these prophetic words for businesses. There can be 'n' number of motivations to change the way one is accustomed to doing a certain process. To improve customer experience, to reduce turnaround times, to reduce processing costs. The primary goal is to improve process efficiency for instance in sourcing and servicing customers, executing transactions, resolving customer complaints quicker and so on. It is imperative to begin by first critically analysing existing processes and questioning necessity of every hop, every link in the process. Second step is eliminate repetitive, recursive and regressive activities within the process. Third and last step is to use technology wherever available and avoid human intervention. The only precaution to be taken is that the newly reengineered process is compliant with the extant laws and regulations of your country.