" If you do what you've always done, you'll get what you've always gotten – Tony Robbins."

Business Process Reengineering & Automation

How true are these prophetic words for businesses. There can be 'n' number of motivations to change the way one is accustomed to doing a certain process. To improve customer experience, to reduce turnaround times, to reduce processing costs. The primary goal is to improve process efficiency for instance in sourcing and servicing customers, executing transactions, resolving customer complaints quicker and so on. It is imperative to begin by first critically analysing existing processes and questioning necessity of every hop, every link in the process. Second step is eliminate repetitive, recursive and regressive activities within the process. Third and last step is to use technology wherever available and avoid human intervention. The only precaution to be taken is that the newly reengineered process is compliant with the extant laws and regulations of your country.

Digital Dimensions will walk with you through all these steps to achieve the desired goals.

  • Defining success criteria to ensure that digital banking is sync with your organization's goals
  • Helping select the right digital technology to deliver the objectives of your organization
  • Aligning your organization structure for effective implementation of this strategy
  • Building capabilities in terms of People, Processes and Policies
  • Striking alliances / partnerships with external delivery channels such as technology partners, service providers, payment aggregators etc.
  • Understanding and interpreting finer aspects of compliance and regulatory requirements